🚐

HaloRide

HIPAA-Compliant Patient Transport

Page 1 of 8 — Onboarding & Secure Sign-In

Onboarding & Secure Sign-In

Patient · Calm, clinical, HIPAA-secure entry

01 — Splash · Trust Line
9:41
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🚐

HaloRide

HIPAA-Compliant Patient Transport

🔒HIPAA-secure · your health data is encrypted

AVEOSOFT

02 — Secure Sign-In · MFA
9:41
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🚐

Welcome back

Sign in to book and track medical transport.

✉️
🔒
📲
Multi-factor authentication
A one-time code will be sent to your phone
ON

Forgot password?

🛡️Encrypted in transit & at rest · US-hosted
03 — Choose Your Role
9:41
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Who are you booking for?

Choose how you will use HaloRide. You can switch later.

🧑
I am the patient
Book and track my own rides
✓
👥
I am a caregiver
Book and track for a family member
›
🔐
Your role controls what health information you can see. Access is role-based and every view is audit-logged.

HaloRide V1 Prototype

Book a Ride

Patient / Caregiver · Non-emergency medical transport

01 — Trip Details
9:41
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←

Book a ride

✨
Ask HaloRide
"Book my dialysis rides this week"
Ask
●
Pickup
1420 Maple Ave, Springfield
◆
Destination
DaVita Dialysis Center
Date
Mon, Jul 6
Pickup time
7:30 AM
Ride type
🚶
Ambulatory
♿
Wheelchair
🛏️
Stretcher
Appointment reason
Dialysis treatment
🔁
Recurring ride
Repeat every Mon · Wed · Fri
02 — AI Booking Assistant
9:41
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←
HA

HaloRide Assistant

AI · secure & PHI-safe

Hi Margaret. How can I help with your transport this week?
9:12
Book my dialysis rides this week
9:12
You have dialysis Mon, Wed, Fri at DaVita Dialysis Center. I can book round trips, wheelchair-accessible, 7:30 AM pickups.
9:13
Yes, all three days
9:13
Done — 3 recurring rides scheduled. Return pickups will auto-request when your treatment ends. You will get a secure reminder the night before each ride.
9:13
03 — Booking Confirmed
9:41
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✅

Rides confirmed

3 recurring dialysis rides are scheduled. A driver will be assigned before each pickup.

Mon · Jul 6 · 7:30 AM
SCHEDULED
♿ Wheelchair · to DaVita Dialysis Center
Wed · Jul 8 · 7:30 AMScheduled
Fri · Jul 10 · 7:30 AMScheduled

HaloRide V1 Prototype

Live Trip Tracking

Patient · Real-time tracking with AI-predicted ETA

01 — En Route · Map & ETA
9:41
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◆
●
🚐
←
✨AI ETA · 9 min
DL
David L.
White Ford Transit · ABC-4821 · ⭐ 4.9
📞
💬
🔒 Calls & messages are routed securely — your number stays private (PHI-safe)

Trip status

7:12 AM
Driver assigned
David L. · Wheelchair-equipped van
7:24 AM
En route to pickup
AI-predicted arrival 7:33 AM
—
Arrived at pickup
Upcoming
02 — Full Status Timeline
9:41
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←

Ride status

Ride #HR-20847 · to DaVita Dialysis Center

6:58 AM
Scheduled
Recurring dialysis ride · confirmed
7:12 AM
Driver assigned
David L. · ⭐ 4.9 · Wheelchair van
7:24 AM
En route to pickup
AI-predicted arrival 7:33 AM
—
Arrived at pickup
Upcoming
—
In transit
Upcoming
—
Dropped off
Upcoming
✨
On time
Traffic is light on Route 9 — arrival holding at 7:33 AM.
🚐Rides
📅Schedule
💬Assistant
👤Profile

HaloRide V1 Prototype

Driver — Assigned Trips & Status

Transport provider · Minimal-PHI driver app

01 — Today's Trips
9:41
●●●

Driver · David L.

Today's trips

On duty
5
Assigned
2
Completed
61
Miles

Upcoming

7:30 AM · Pickup
NEXT
M
Margaret T. · ♿ Wheelchair
1420 Maple Ave → DaVita Dialysis Center
🔒 Minimal record shown · mobility needs only
9:15 AM · Pickup
Ambulatory
J
James P.
88 Oak St → Mercy Medical Clinic
11:00 AM · Pickup
Wheelchair
R
Robert H.
Grove Senior Living → VA Clinic
🚐Trips
🗺️Nav
💬Dispatch
👤Profile
02 — Active Trip · Status Update
9:41
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←

Active trip

M
Margaret T.
♿ Wheelchair · needs ramp assistance
🔒 First name + mobility needs only — full medical record is not shared with drivers
●
Pickup
1420 Maple Ave, Springfield
Start nav ›
◆
Drop-off
DaVita Dialysis Center
Update status
Trip note
Add a note (e.g. "met at side entrance, ramp used")…

HaloRide V1 Prototype

Dispatcher Console — Live Operations

Coordinator · Live map, unassigned queue & AI scheduling assist

01 — Live Operations Board
app.example.com/dispatch
🚐
HaloRide
Dispatch Console
🗺️ Live Operations
📋 Ride Requests
📅 Scheduling
🚐 Drivers
🛡️ Compliance
SK
Sarah K.
Coordinator
Region · Springfield Metro

Live operations

18
Active trips
4
Unassigned
11
Drivers on
🚐
🚐
🚐
🚐
◆
Live vehicle map · 11 vans
● On time● SLA risk
Unassigned queue4
Margaret T. · ♿
7:30 AM → DaVita Dialysis
Assign
Robert H. · ♿
11:00 AM · pickup window tight
Assign
✨AI scheduling assist
Demand spikes 2–4 PM — you are 3 drivers short. Suggest reassigning van #7 and shifting James P.'s break to 4:15 PM.
Apply suggestion →

HaloRide V1 Prototype

Scheduling & Recurring Rides

Coordinator · Standing orders & AI demand forecast

01 — Weekly Schedule Board
app.example.com/scheduling
Week of Jul 6

Scheduling & recurring rides

+ New standing order
✨
AI demand forecast: Wednesday shows the heaviest recurring load (dialysis + PT). Pre-assign 2 extra wheelchair vans by Tue 6 PM to stay within SLA.
Plan week
Standing order
Mon
Wed
Fri
Margaret T.
Dialysis 3×/wk · ♿
7:30 · David L.
7:30 · David L.
7:30 · Unassigned
Robert H.
Physical therapy · ♿
10:00 · Ana R.
—
10:00 · Ana R.
James P.
Wound care · Ambulatory
1:15 · Marco D.
1:15 · Marco D.
1:15 · Marco D.
Recurring rides this week
42
Fully assigned
38
Needs a driver
4

HaloRide V1 Prototype

Security, HIPAA & Access Control

Admin · The trust differentiator — RBAC, audit & encryption

01 — Compliance Posture & Encryption
app.example.com/compliance
Admin · Security & compliance

HIPAA controls & access

All controls active
🔒
Encryption in transit
TLS 1.3 · enforced
✓ Active
🗄️
Encryption at rest
AES-256 · KMS keys
✓ Active
📝
BAA signed
AWS · effective Jun 2026
✓ On file
🇺🇸
US data residency
AWS us-east-1 · no offshore
✓ Enforced
Role-based access control
Role
Book
Full PHI
Assign
Patient
✓
Own
—
Caregiver
✓
Linked
—
Driver
—
Min
—
Coordinator
✓
Op-min
✓
Admin
✓
✓
✓
🔐 PHI minimization: drivers receive first name + mobility needs only. "Op-min" = operational minimum needed to dispatch.
PHI audit logImmutable
👤
Sarah K. viewed trip #HR-20847
Coordinator · 9:14 AM · IP logged
🚐
David L. accessed minimal record
Driver · 7:28 AM · name + mobility only
✏️
Margaret T. updated pickup address
Patient · 8:02 AM · self-service
🚫
Driver access to full PHI denied
RBAC blocked · logged & alerted
📲
MFA enforced for all staff & admin sign-ins

HaloRide V1 Prototype

Deliverables

V1 Scope & Architecture

HaloRide V1

A HIPAA-compliant, non-emergency medical transport platform that connects patients, drivers, and dispatchers around one secure booking, scheduling, and real-time tracking flow. PHI is protected end to end — encrypted, role-scoped, audit-logged, and hosted in a US region under a signed BAA. Original UI/UX built for the calm, clinical trust a healthcare buyer expects.

⚙️

Tech Stack

Flutter (iOS + Android)
Node.js / TypeScript
REST + WebSockets
PostgreSQL (encrypted, US)
Maps & Routing API
OpenAI / Anthropic
AWS (HIPAA-eligible + BAA)
🧠

Core Technologies

  • Flutter — Single codebase for the patient + driver mobile apps (React Native is a viable alternative)
  • Node.js + TypeScript — REST API + WebSocket gateway for live trip tracking and status
  • PostgreSQL — Encrypted at rest, US region, PHI store isolated from operational data
  • Maps / Routing — Live vehicle tracking, geofenced pickup/drop-off, route optimization
  • OpenAI / Anthropic — Booking assistant, predictive ETA, and dispatcher demand forecasting
  • AWS — HIPAA-eligible services in a private VPC under a signed BAA, US data residency
📦

V1 Deliverables

✓
Patient & caregiver app — secure sign-in, book, and track rides
V1
✓
Driver app — assigned trips, minimal-PHI trip view, status updates
V1
✓
Dispatcher web console — live map, assign / reassign, alerts
V1
✓
Real-time trip tracking (WebSockets + maps) with status timeline
V1
✓
Booking, scheduling & recurring standing orders (dialysis, PT)
V1
✓
AI booking assistant + predictive ETA + demand forecasting
V1
✓
HIPAA controls — encryption, RBAC, audit logging, MFA, PHI minimization
V1
✓
Backend API + WebSocket services + encrypted PostgreSQL (US region)
V1
✓
Original, bespoke UI/UX (no template kits)
V1
→
Insurance & Medicaid NEMT billing / claims export
V2
→
Transport provider marketplace & multi-agency dispatch
V2
→
Deeper AI — no-show prediction, dynamic route batching, voice booking
V2
🏛

Architecture Layers

CLIENTS
Patient app · Driver app (Flutter) · Dispatcher web console — role-scoped UI, MFA at sign-in
GATEWAY
API gateway · Auth + MFA · RBAC policy enforcement · request audit hooks
SERVICES
Booking · Real-time trip-tracking (WebSockets) · Routing + AI (ETA / demand) · Notifications · Audit
DATA
PostgreSQL (encrypted, US) · isolated PHI store · immutable audit log · KMS-managed keys
PLATFORM
AWS HIPAA-eligible services · private VPC · US data residency · signed BAA · CloudWatch + Sentry

HaloRide V1 Prototype